Cookies Policy

The company , with CIF: , Address: , , , , email: and website: www.laspiramidesresort.com expressly informs the user that this website uses first-party and third-party cookies to enhance user’s interaction experience and the way services are received on this site. When browsing or using our services the user expressly accepts our use of cookies. Notwithstanding that, the user has the possibility to block and eliminate the cookies by selecting the corresponding option on the browser that is being used. If the user blocks the use of cookies in his/her browser, this may have the consequence that some of the services and functionalities of the website will not be available.

*First-party (own) cookies: These are cookies that are sent to the terminal equipment of the user from an equipment or domain managed by the administrator, i.e. from where the services requested by the user are provided.

What is a cookie?

A cookie is a file which is downloaded from a website and which certain webs send to the browser of the user. These files are than stored in the user’s terminal equipment, which may be a personal computer, mobile phone, tablet, etc. These files allow the website to remember information about the user’s visit, such as language and his/her preferred options. This enables the website to recover information about browsing from the user’s equipment in order to ease subsequent visits and make the website more useful for the user by customizing its content.

How are cookies being used?

When browsing on this website users accept cookies to be installed in their terminal, which allows us to obtain the following information:

  • Statistical information about the web use.
  • User’s login in order to keep the web session active.
  • Preferred web format when browsing from mobile devices.
  • Last searches performed when using the services offered on the website, as well as data about the personalization of these services.
  • Information about advertisements shown to the user.
  • Information about surveys the user has completed.
  • Data about the connection to social networks (for users who access using their Facebook or Twitter account).
Types of cookies used

This website uses both temporary session cookies and persistent cookies. Session cookies only store data while users access the website, whereas persistent cookies store data in the terminal equipment in order to be accessed and used in more than one session. They are used to store information that is useful for providing the service requested by the user at a single occasion.

Depending on the purpose of processing the data obtained through cookies, the website can use:

1. Technical cookies

These cookies enable the user to browse a website, platform or application and make use of the different options or services offered thereon; these types of cookies may be used for example to control traffic and data communication, identify the session, grant access to restricted areas, remember items in an order, make the purchase of an order, fill out a registration or request form to participate in an event, apply security features while browsing, store content in order to disseminate video or sound files or share content through social network platforms.

2. Customisation cookies

These cookies enable the user to access and receive the offered services based on some general predefined features which are configured on the user’s device according to a set of specific criteria such as language, type of browser used to access the services, geographical location of the terminal and regional configuration from where the services are accessed, etc.

3. Advertising cookies

These cookies enable the management, as efficiently as possible, of advertising spaces (if these are offered) that were included by the administrator to the website, application or platform from where the user is receiving the services he/she requested; said management is being carried out based on different criteria such as edited content or frequency of the advertisements shown on the site.

4. Behavioural advertising cookies

These cookies enable the management, as efficiently as possible, of the advertising spaces (if these are offered) that were included by the administrator to the website, application or platform from where the user is receiving the services he/she requested. These cookies store information about the user’s behavior obtained though on-going observation of his/her browsing habits, which enables the development of a specific profile and makes it possible to show targeted advertising.

5. Statistical analysis cookies

These cookies allow tracking and analysis of the behavior of users on the websites they browse. Information stored through these types of cookies is used to observe and measure the activity in websites, applications or platforms, as well as to produce browsing profiles of their users, all this being done in order to improve the services offered on basis of the data obtained from the user’s activity.

6. Third-party cookies

These are cookies that are sent to the terminal equipment of the user from an equipment or domain that is not managed by the administrator of the website, but by another entity who is processing the data obtained through the cookies. On some websites it is possible to install third-party cookies which make it possible to manage and improve the provided services, for example statistical services by Google Analytics or Comscore.

On this website the entity uses the following cookies which are described below:
Cookie nameTypeProviderCookie utilityDescription
httSessionCookie_XXXMandatoryInternalNavigationCookie necessary to have the user's browsing session identified
SESSIONMandatoryInternalNavigationCookie necessary to identify the user's session on the web
customLangMandatoryInternalNavigationUsed to display content in the language selected by the user
selectedCustomLangMandatoryInternalNavigationUsed to display content in the language selected by the user
currencyCountryMandatoryInternalNavigationIt allows to show the amounts in different currencies
gaCampaignMandatoryInternalAnalyticsIdentify the campaign
gaAffiliateMandatoryInternalAnalyticsIdentify the affiliate
gaSourceMandatoryInternalAnalyticsIdentify the source
gaMediumMandatoryInternalAnalyticsIdentify the medium
shownLeaveMessageMandatoryInternalNavigationIt is used to show a message only once before leaving the web during the reservation process
welcomeMessageMandatoryInternalNavigationShow a message the first time you access the web
didYouKnowMandatoryInternalNavigationShow a message the first time you access the web
metasearcherFlagMandatoryInternalAnalyticsMaintains the information of a metasearch engine
_gat_eccomerceMandatoryInternalAnalyticsOwn analysis of the booking engine to identify the sale and control errors
_gaAnalyticsGoogle AnalyticsAnalyticsUsed to distinguish users
_gidAnalyticsGoogle AnalyticsAnalyticsUsed to distinguish users
_gcl_auAnalyticsGoogle AdSenseAnalyticsUsed by Google AdSense to experiment with advertising efficiency on websites that use its services
_gatAnalyticsGoogle AnalyticsAnalyticsIt is used to differentiate between the different tracking objects created in the session. The cookie is created when the javascript library is loaded and there is no previous version of the _gat cookie. The cookie is updated every time you send the data to Google Analytics
TawkConnectionTimeAnalyticsTawt.toAnalyticsIdentify the user who is logged in to offer online assistance
_hjidAnalyticsHotjarAnalyticsSession cookie
_hjIncludedInSampleAnalyticsHotjarAnalyticsCookie to know if the user will go through the filter
_hjSessionTooLargeAnalyticsHotjarAnalyticsSession control cookie
pf-api-keyAnalyticsQubitAnalyticsThis cookie is used to identify the user during the session
pf-ticket-idAnalyticsQubitAnalyticsThis cookie is used to identify the user during the session
triptease-identity-dataAnalyticsTripteaseAnalyticsThis cookie identifies the user ID
tt-domain-user-idAnalyticsTripteaseAnalyticsThis cookie identifies the user ID
_dc_gtmAnalyticsGoogle Tag ManagerAnalytics
_fbpCommercialFacebookCommercialUsed by Facebook to provide a series of advertising products such as real-time bids from third-party advertisers
CommercialAffiliredCommercial
CommercialT2OCommercial
__ssidCommercialVE InteractiveCommercial
How to manage cookies in your browser?

Users have the possibility to allow, block or delete cookies installed in their equipment by means of configuring the settings of the browser installed in their terminal.

How to manage cookies on PCs

If you would like to allow the use of cookies on our website, please follow these instructions:

Google Chrome
  1. When you open the browser, go to 'Tools' at the top of your browser window and select the 'Options' tab.
  2. Within 'Options' click 'Privacy'.
  3. Select 'Allow the use of cookies'.
Microsoft Internet Explorer 6.0, 7.0, 8.0, 9.0
  1. When you open the browser, go to 'Tools' at the top of your browser window and select the 'Options' tab.
  2. Ensure that your 'Privacy' security level is set to medium or below.
  3. If the Internet settings are not set to medium level than the cookies will be blocked.
Mozilla Firefox
  1. When you open the browser, go to 'Tools' at the top of your browser window and select the 'Options' tab.
  2. Select the 'Privacy' icon.
  3. Click 'Cookies' and select 'Allow sites to set cookies'.
Safari
  1. When you open the browser, go to 'Tools' at the top of your browser window and select the 'Options' tab.
  2. Click the 'Security' tab and revise if the option 'Block third-party and advertising cookies' is selected or not.
  3. Click 'Save'.
Installation of cookies on Macs

If you are using a Mac and would like to allow the access of our cookies to your computer, please follow these instructions:

Microsoft Internet Explorer 5.0 for Mac OS X
  1. Go to 'Explorer' and select 'Preferences' on the navigation bar.
  2. Scroll down until you see 'Cookies' just below 'Receiving files'.
  3. Select the 'Never ask' option.
Safari for Mac OS X
  1. Go to 'Safari' and select 'Preferences' on the navigation bar.
  2. Click the 'Security' tab and select the option 'Allow cookies'.
  3. Select the option 'Only from site you navigate to'.
Mozilla and Netscape for Mac OS X
  1. Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option.
  2. Scroll down until you see 'Cookies' just below 'Privacy and Security'.
  3. Select 'Enable cookies for the originating web site only'.
Opera
  1. Click on 'Menu' at the top of your 'Opera' browser window and select 'Settings' on the navigation bar.
  2. Select 'Preferences' and click the 'Advanced' tab.
  3. Select the 'Accept cookies' option. If you block the use of cookies in your browser, this may have the consequence that some of the services and functionalities of the website will not be available.

In order to get a more precise control on privacy, in some browsers specific rules can be set to manage cookies for determined websites. This means that cookies can be deactivated in all sites except for those that the user trusts.

Conditions of Reservation

 

• Booking Payment of:

Normally the online booking is paid directly at the hotel. Unless otherwise clearly indicated during the booking process, credit card, when requested, serves to guarantee your reservation, no charge is made at the time of booking via online. Payment rates may exist in which case specified at the time of booking and will enter a secure environment for such payment.

•Privacy Policy:

We care about the privacy of personal data that are not used if you indicate your desire so.

• Security in your transaction:

When a charge is made on your card (only cost you to do so) at the time of online booking, payment is made by security protocol with the highest standards.

• Confirmation by e-mail:

You will receive an email confirmation with booking.

• Booking cancellation:

If you want to cancel your reservation you can do so through the confirmation email you receive. Please check the cancellation policy at the time of booking to cancel without cost.
There are some special rates and offers subject to policies Prepayment or Fees nonrefundable not be canceled.

  

  

  

Data Protection

6.1 Protection of personal data.

In compliance with Law 15/1999, of December 13, Protection of Personal Data, the hotel informs users of the Web site www.hotelsaratoga.com that the data provided through our website using the corresponding forms and e-mails received, and are considered personal data will be incorporated into our files, with the aim of handling the requested service, answer your application and/or process your request. The LOPD-LSSI hotel Adequacy Web These files are registered in the Spanish Data Protection Agency in accordance with existing legislation and regulations. Users guarantee and respond, in any case, the veracity, accuracy, validity, authenticity, relevance and non-excessiveness of the Personal Data provided and undertake to keep them updated. In cases where for an application is necessary to fill out a form and make a "click" on the submit button, the realization of it necessarily mean that it has been informed and has expressly consented to the content of the clause attached to this form or acceptance of the Privacy Policy.

6.2. Data provided by third parties

Should the request personal data were included, by persons not owning them , the user must, prior to their inclusion, inform such persons of the contents in the preceding paragraphs disclaims any liability for breach of this requirement.

6.3 Data children

You are not authorized to provide data of persons under fourteen years of age through this Web Site. Hotel disclaims any liability for breach of this requirement.

6.4 Commercial communications by electronic means.

The communications made by e-mail or other electronic means will be necessary to process your request. However, be those who have been accepted or expressly authorized by the recipients in accordance with Law 34/2002 of July 11, Services Information Society and Electronic Commerce, except as provided by Article 21.2 of that Act, as amended by the First Final Provision of the new General Telecommunications.

6.5 Security measures.


The data controller has adopted the security levels of protection of personal data legally required and has installed all technical means and measures available to the state of technology to prevent the loss, misuse, alteration, unauthorized access and theft of personal data

6.6 Duty of secrecy.


The user has the duty of confidentiality and secrecy of all those who process data on behalf of it. Notwithstanding the foregoing, the user is aware of the possibility that the security of communications through network is not invulnerable

6.7 Rights of those affected..


The user may exercise the ARCO rights of access, rectification, cancellation and opposition of personal data in accordance with the Organic Law on Protection of Personal Data ( L.O. 15/1999 ) and RD. 1720/2007, by writing, attaching a copy of your identity card or passport, to the following address: C/ Víctor Zurita Soler, 4, 38660 • Playa de las Américas, Arona • Tenerife • Islas Canarias

7.Legislation.

This Legal Notice is governed in each and every one of its clauses by Spanish law

About the use of cookies

This website uses 'cookies' own and third-party to provide you with a better experience and service. To browse the user accepts the use of 'cookies'. However, the user has the option to prevent the generation of cookies and the Elimination of the same by selecting the appropriate option in your browser. If you block the use of 'cookies' in your browser, it is possible that some services or features of the website are not available.

What is a 'cookie'?

A 'cookie' is a small piece of text that web sites send to your browser and stored in the user terminal, which can be a personal computer, a mobile phone, a Tablet, etc. These files enable the website to remember information about your visit, such as language and preferred options, which can facilitate your next trip and make the site more useful to customize its content. Cookies play a very important role, to improve the experience of using the web.

How are cookies used?

To navigate this web site the user is accepting that 'cookies' can be installed on your terminal and that they allow us to know the following information:

-Statistical information on the use of the web.
-The format of the preferred web access from mobile devices.
-Latest searches in the web services and these services personalization data.
-Connection data with social networks for users accessing with your Facebook or Twitter user.

Types of 'cookies' used

This site uses both temporary 'cookie' session as permanent 'cookies'. Session 'cookies' stored data only while the user accesses the website and permanent 'cookies' data stored in the terminal so they can be accessed and used in more than one session.
According to the purpose for which that data collected through 'cookies' are addressed, the web can be used:

'Cookies' technical

They are those that allow the user to browsing through the web page or application and using the different options or services that exist in it. For example, control traffic and data communication, identify the session, access the web parts of restricted access, remember the elements that make up an order, make the application for registration or participation in an event, use elements of safety during navigation and store content for broadcast video or sound.

Personalization Cookies

They are those that allow the user to access the service with some general features predefined in your terminal or that the user defines. For example, language, type of browser through which access service, selected content design, geo-location of the terminal and locale from where access to the service.

'Cookies' for statistical analysis

They are those that allow the monitoring and analysis of the behavior of users on web sites. The information collected by means of this type of 'cookies' is used in the measurement of the activity of the web sites, application, or platform and for the elaboration of profiles of navigation of the users of such sites, in order to bring about improvements in the service based on the data of use that the users make.

Third-party ' Cookies'

In some websites 'cookies' can be installed from third parties that allow you to manage and improve the services offered. For example, statistical services of Google Analytics.

How to manage 'cookies' in your browser?

The user has the option to allow, block, or delete cookies installed on your computer by configuring the settings of the browser installed on your terminal:

To adjust permissions related to Google Chrome browser 'cookies':

-Click on the menu on the toolbar (part your right perior, a symbol with 3 stripes).
-Select settings.
-In the window that appears, at the end, click on "Mostar advanced options".
-In the 'Privacy' section click the settings button for content.
-In the 'Cookies' section, you can configure the settings.

To adjust permissions related to cookies in Mozilla Firefox browser:

-At the top of the Firefox window, click on the Tools menu.
-Select options.
-Select the Privacy panel.
-From here you can set the option that interests you.

To adjust permissions related to 'cookie' in the browser Internet Explorer 9:

-At the top of the Internet Explorer window, click the Tools menu, or go to a cog wheel icon also located in the top right.
-Select the Security tab and use the delete browsing history option to delete cookies. Select the 'Cookies' checkbox, and then click Delete.
-Once again we are going to select the Security tab and access website privacy policy. From here go to settings and then move the slider all the way up to block all cookies or all the way down to allow all cookies. After that, click OK.

If you block the use of 'cookies' in your browser, it is possible that some services or features of the website are not available.

Some browsers specific rules can be configured to manage 'cookies,' Web site, which offers more precise control over the privacy. This means that it can disable 'cookies' from all sites except those that rely.